Greeting Cards - The Venn of Us

I hope you’ll love your purchase as much as I loved creating it. But if something isn’t quite right, please get in touch within 14 days of receiving your order and I’ll do my best to make it right.

• You’re welcome to return or exchange an item if it’s unused and in its original condition.

• Once I’ve received your return, I’ll organise a refund back to your original payment method (shipping costs aren’t refundable).

• Exchanges are also possible—just let me know what you’d prefer.

• Custom and commissioned pieces are made especially for you, so I’m not able to accept returns on those.

To arrange a return or chat about an exchange, just email me at cearalileart@gmail.com with your order number.

And of course, your rights under the NZ Consumer Guarantees Act and the Fair Trading Act are always protected.

I send all orders with NZPost Courier, carefully packaged so your piece arrives safely.

• Within New Zealand: Delivery usually takes 2–4 working days after dispatch. Rural delivery may take a little longer.

• International: I’m happy to ship worldwide! Delivery times vary depending on location, but usually take 1–3 weeks. Please note that customs duties or taxes are the responsibility of the buyer.

• Dispatch time: I aim to send out orders within 2–3 working days. For custom or commissioned pieces, I’ll let you know the timeframe when you place your order.

• Tracking: You’ll receive a tracking number once your order has been sent, so you can follow its journey to you.

If you need something urgently or have a special shipping request, just get in touch—I’ll do my best to help.