Shadow Heart

Care Instructions

Silk

• Hand wash gently in cool to lukewarm water (below 30°C) with a mild, pH-neutral soap or delicate detergent.

• Do not soak for long periods. Wash quickly and handle gently.

• Rinse in cool water. To add softness and lustre, you may add a few drops of white vinegar to the final rinse.

• Roll in a clean towel to remove excess water—never wring or twist.

• Dry flat or hang out of direct sunlight.

• Iron on a low heat setting while still slightly damp, using a press cloth if needed.

Silk/Wool Blends

• Treat as you would wool: cool hand wash only, with a wool-safe detergent.

• Avoid sudden changes in temperature, which may cause shrinkage or felting.

• Do not wring. Gently squeeze out excess water and roll in a towel.

• Dry flat, away from direct sunlight and heat sources.

• Steam or iron on a low wool setting with a cloth between the fabric and iron.

General Notes

• Avoid bleach, strong detergents, or dry cleaners that use harsh chemicals.

• Store away from direct sunlight and moisture.

• Natural fibres may develop subtle changes over time, adding to their character and uniqueness.

I hope you’ll love your piece as much as I loved creating it. But if something isn’t quite right, please get in touch within 14 days of receiving your order and I’ll do my best to make it right.

• You’re welcome to return or exchange an item if it’s unused and in its original condition.

• Once I’ve received your return, I’ll organise a refund back to your original payment method (shipping costs aren’t refundable).

• Exchanges are also possible—just let me know what you’d prefer.

• Custom and commissioned pieces are made especially for you, so I’m not able to accept returns on those.

To arrange a return or chat about an exchange, just email me at cearalileart@gmail.com with your order number.

And of course, your rights under the NZ Consumer Guarantees Act and the Fair Trading Act are always protected.

I send all orders with NZPost Courier, carefully packaged so your piece arrives safely.

• Within New Zealand: Delivery usually takes 2–4 working days after dispatch. Rural delivery may take a little longer.

• International: I’m happy to ship worldwide! Delivery times vary depending on location, but usually take 1–3 weeks. Please note that customs duties or taxes are the responsibility of the buyer.

• Dispatch time: I aim to send out orders within 2–3 working days. For custom or commissioned pieces, I’ll let you know the timeframe when you place your order.

• Tracking: You’ll receive a tracking number once your order has been sent, so you can follow its journey to you.

If you need something urgently or have a special shipping request, just get in touch—I’ll do my best to help.

If an item is showing as out of stock, you’re welcome to place a pre-order. By doing so, you’re commissioning me to create a new piece just for you.

Each artwork is unique and shaped by natural variations in the printing process. I’ll do my best to capture the same feel as the original design, but please know that colours and details may vary slightly—that’s part of the beauty of working directly with nature.

The dimensions and fabric type will remain the same, and if I have any questions while making your piece, I’ll be in touch to chat it through with you.

I’ll endeavour to fulfil pre-orders within one month of the order being placed. Because each piece is hand-crafted and takes time, I really appreciate a little grace while I create something especially for you.

Thank you for trusting me with your pre-order—it truly means a lot.